About Dr. Caroline Latterman

Caroline Latterman
Dr Caroline Latterman
Caroline Latterman

Dr. Caroline Latterman is Ivy League-educated and holds a PhD in Linguistics and a Masters in Intercultural Communication. Her work involves a strategic mix of Psycholinguistics, Sociolinguistics, Intercultural Communication, Social Psychology, and Phonetics & Phonology that enables her to create a wide variety of data-driven programs, talks, and workshops.

One of Dr. Latterman’s programs, The Highly-Satisfied PatientSM, is designed to improve HCAHPS scores, the patient experience, health outcomes, patient safety, information recall, lower readmission rates, and drive greater effectiveness and efficiency for physicians, nurses, and healthcare systems.

Through this program she enables international physicians and nurses to speak very clear American English, which is directly tied to outcomes and patients’ satisfaction, she helps providers from any linguistic and cultural background improve their interpersonal and intercultural repertoires, and she teaches effective strategies for interacting with and treating patients from diverse cultures and backgrounds. All of Dr. Latterman’s work is underpinned by solid linguistic and medical research.

She has been achieving dramatic and measurable results with her clients for over 15 years.

Dr. Latterman is also committed to increasing the representation of minority executives in executive positions, the C-Suite and on hospital boards, and her program, The Sounds of LeadershipSM, addresses this problem from an innovative linguistic perspective.

In her doctoral work Dr. Latterman showed, at statistically significant levels, that she has the ability to measure subconscious beliefs and attitudes towards different varieties of English and to teach participants different ways of thinking about and perceiving these varieties. The results clearly showed that the participants’ linguistic attitudes and beliefs changed in a statistically significant positive direction, measured both quantitatively and qualitatively. This methodology can be applied within a healthcare setting to effectively drive change from the top down and to increase the representation of minority executives in the highest-level positions.

Her research shows that she has the ability to change subconscious and conscious beliefs and attitudes towards different varieties of English, which is an integral element in increasing the presence of minority executives in the C-Suite and on hospital boards.